{"id":1270,"date":"2025-07-21T18:46:20","date_gmt":"2025-07-21T16:46:20","guid":{"rendered":"https:\/\/localhost\/wordpress_musa\/?page_id=1270"},"modified":"2026-02-18T14:37:09","modified_gmt":"2026-02-18T13:37:09","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/musa-vaporizer.com\/de\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1270\" class=\"elementor elementor-1270\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eb66e47 e-flex e-con-boxed e-con e-parent\" data-id=\"eb66e47\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-15bda3d elementor-widget elementor-widget-spacer\" data-id=\"15bda3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93586f6 elementor-widget elementor-widget-heading\" data-id=\"93586f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refund &amp; Return Policy\u200b<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd8721d elementor-widget elementor-widget-text-editor\" data-id=\"bd8721d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 data-start=\"170\" data-end=\"225\"><em>Thank you for your trust!<\/em><\/h3><p data-start=\"227\" data-end=\"327\">We want you to be completely happy with your purchase. If something isn\u2019t right, we\u2019re here to help.<\/p><hr data-start=\"329\" data-end=\"332\" \/><p data-start=\"247\" data-end=\"271\"><strong data-start=\"247\" data-end=\"271\">MUSA-Vaporizer.com<\/strong><\/p><h2 data-start=\"2101\" data-end=\"2147\">1. <strong data-start=\"2107\" data-end=\"2147\">Right of Withdrawal (Consumers Only)<\/strong><\/h2><ul><li data-start=\"372\" data-end=\"432\"><p data-start=\"374\" data-end=\"432\">The <strong data-start=\"378\" data-end=\"429\">costs of return shipping are borne by the buyer<\/strong>.<\/p><\/li><li data-start=\"433\" data-end=\"515\"><p data-start=\"435\" data-end=\"515\">Please carefully check before purchasing whether you wish to keep the product.<\/p><\/li><\/ul><p data-start=\"113\" data-end=\"145\">Withdrawal \/ Cancellation Form<\/p><p data-start=\"147\" data-end=\"300\">If you wish to withdraw from the contract, please complete this form and return it to:\u00a0<\/p><pre class=\"western\">To:\nTobias Siferlinger\nKautseestr. 10\n83093 Bad Endorf\nGermany\nEmail: info@musa-vaporizer.com\n\nI hereby give notice that I withdraw from my contract of sale of the following goods:\n- Product(s): [Insert product name(s)]\n- Order number: [Insert order number]\n- Ordered on: [Insert date]\n- Received on: [Insert date]\n\nName: [Insert full name]\nAddress: [Insert address]\nEmail: [Insert email address]\nSignature (if sent on paper):\nDate:<\/pre><hr data-start=\"2725\" data-end=\"2728\" \/><hr data-start=\"508\" data-end=\"511\" \/><h3 data-start=\"513\" data-end=\"542\">2. <strong data-start=\"366\" data-end=\"406\">Defective Products \/ Warranty Claims<\/strong><\/h3><p data-start=\"408\" data-end=\"563\">If you receive a defective product, please contact us promptly by email at <strong data-start=\"483\" data-end=\"510\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"485\" data-end=\"508\">info@musa-vaporizer.com<\/a><\/strong>.<br data-start=\"511\" data-end=\"514\" \/>Your statutory warranty rights remain unaffected.<\/p><p data-start=\"565\" data-end=\"797\">Under German law, consumers are entitled to claim remedies for defective goods within <strong data-start=\"651\" data-end=\"664\">two years<\/strong> of delivery.<br data-start=\"677\" data-end=\"680\" \/>After inspection of the returned product, we will offer one of the following options, depending on the circumstances:<\/p><ul data-start=\"799\" data-end=\"978\"><li data-start=\"799\" data-end=\"843\"><p data-start=\"801\" data-end=\"843\"><strong data-start=\"801\" data-end=\"841\">Repair (rectification of the defect)<\/strong><\/p><\/li><li data-start=\"844\" data-end=\"898\"><p data-start=\"846\" data-end=\"898\"><strong data-start=\"846\" data-end=\"896\">Replacement (delivery of a fault-free product)<\/strong><\/p><\/li><li data-start=\"899\" data-end=\"978\"><p data-start=\"901\" data-end=\"978\"><strong data-start=\"901\" data-end=\"911\">Refund<\/strong>, if repair or replacement is not possible or would be unreasonable<\/p><\/li><\/ul><p data-start=\"980\" data-end=\"1006\"><strong data-start=\"980\" data-end=\"1006\">Important Information:<\/strong><\/p><ul data-start=\"1008\" data-end=\"1301\"><li data-start=\"1008\" data-end=\"1078\"><p data-start=\"1010\" data-end=\"1078\">Please return the item in its <strong data-start=\"1040\" data-end=\"1062\">original packaging<\/strong>, if possible.<\/p><\/li><li data-start=\"1079\" data-end=\"1184\"><p data-start=\"1081\" data-end=\"1184\">You will receive a response within <strong data-start=\"1116\" data-end=\"1135\">3 business days<\/strong> after we have received and inspected the item.<\/p><\/li><li data-start=\"1185\" data-end=\"1301\"><p data-start=\"1187\" data-end=\"1301\">In case of a justified defect, <strong data-start=\"1218\" data-end=\"1262\">return shipping costs will be reimbursed<\/strong> in accordance with legal requirements.<\/p><\/li><li data-start=\"1185\" data-end=\"1301\">Excluded from the warranty: the power supply and the heating element, as these are consumable parts.<\/li><\/ul><hr data-start=\"1055\" data-end=\"1058\" \/><h3 data-start=\"1060\" data-end=\"1088\">3. <strong data-start=\"1067\" data-end=\"1088\">Return Conditions<\/strong><\/h3><p data-start=\"231\" data-end=\"484\">Consumers have a statutory right of withdrawal of <strong data-start=\"281\" data-end=\"292\">14 days<\/strong> for online purchases.<\/p><p data-start=\"486\" data-end=\"532\"><strong data-start=\"486\" data-end=\"532\">The right of withdrawal does not apply to:<\/strong><\/p><ul data-start=\"534\" data-end=\"896\"><li data-start=\"534\" data-end=\"655\"><p data-start=\"536\" data-end=\"655\">Goods which are not suitable for return for reasons of health protection or hygiene and were unsealed after delivery;<\/p><\/li><li data-start=\"534\" data-end=\"655\">If the item is not in its original condition, or is damaged or missing parts that are not due to our error, we cannot issue a refund.<\/li><\/ul><p data-start=\"898\" data-end=\"1137\">Products that have already been used or damaged can only be returned if the use goes beyond what is necessary to check the nature, characteristics and functioning of the goods.<\/p><p data-start=\"898\" data-end=\"1137\">If there are visible signs of use (especially discoloration in the area of the heating element), this exceeds what is considered normal inspection of the product.<\/p><p data-start=\"898\" data-end=\"1137\">To enable a preliminary assessment of the product, please send a photo by email so that we can verify its condition and confirm the return.<\/p><hr data-start=\"1307\" data-end=\"1310\" \/><h3 data-start=\"1312\" data-end=\"1337\">4. <strong data-start=\"1319\" data-end=\"1337\">Shipping Costs<\/strong><\/h3><ul data-start=\"1339\" data-end=\"1502\"><li data-start=\"1339\" data-end=\"1393\"><p data-start=\"1341\" data-end=\"1393\">Customers must cover <strong data-start=\"1362\" data-end=\"1391\">all return shipping costs<\/strong><\/p><\/li><li data-start=\"1394\" data-end=\"1443\"><p data-start=\"1396\" data-end=\"1443\">Original shipping fees are <strong data-start=\"1423\" data-end=\"1441\">non-refundable<\/strong><\/p><\/li><li data-start=\"1444\" data-end=\"1502\"><p data-start=\"1446\" data-end=\"1502\">Refunds only apply to the <strong data-start=\"1472\" data-end=\"1489\">product price<\/strong>, if approved<\/p><\/li><\/ul><p data-start=\"1973\" data-end=\"2094\">For orders from the United States, a 15% import tax may apply, which is to be paid by the buyer upon delivery.<\/p><p data-start=\"1973\" data-end=\"2094\">Please note that if a package is refused or not accepted, I cannot be held responsible for any costs incurred.<\/p><hr data-start=\"1504\" data-end=\"1507\" \/><h3 data-start=\"1509\" data-end=\"1536\">5. <strong data-start=\"1516\" data-end=\"1536\">Return Procedure<\/strong><\/h3><ol data-start=\"1538\" data-end=\"1792\"><li data-start=\"1538\" data-end=\"1591\"><p data-start=\"1541\" data-end=\"1591\">Contact us first at info@musa-vaporizer.com<\/p><\/li><li data-start=\"1592\" data-end=\"1664\"><p data-start=\"1595\" data-end=\"1664\">Wait for confirmation and instructions before sending anything back<\/p><\/li><li data-start=\"1665\" data-end=\"1737\"><p data-start=\"1668\" data-end=\"1737\">Send the product in its <strong data-start=\"1692\" data-end=\"1714\">original packaging<\/strong>, safely and securely<\/p><\/li><li data-start=\"1738\" data-end=\"1792\"><p data-start=\"1741\" data-end=\"1792\">Return address will be provided after email contact<\/p><\/li><\/ol><hr data-start=\"1794\" data-end=\"1797\" \/><h3 data-start=\"1799\" data-end=\"1817\">6. <strong data-start=\"1806\" data-end=\"1817\">Refunds<\/strong><\/h3><ul data-start=\"1819\" data-end=\"1969\"><li data-start=\"1819\" data-end=\"1877\"><p data-start=\"1821\" data-end=\"1877\">Refunds (if applicable) are made via <strong data-start=\"1858\" data-end=\"1875\">bank transfer<\/strong><\/p><\/li><li data-start=\"1878\" data-end=\"1969\"><p data-start=\"1880\" data-end=\"1969\">Processing time: <strong data-start=\"1897\" data-end=\"1922\">up to 3 business days<\/strong> after we receive and inspect the returned item<\/p><\/li><\/ul><hr data-start=\"1971\" data-end=\"1974\" \/><h3 data-start=\"1976\" data-end=\"2011\">7. <strong data-start=\"1983\" data-end=\"2011\">Business Customers (B2B)<\/strong><\/h3><p data-start=\"2013\" data-end=\"2177\">Returns or refunds for business customers are <strong data-start=\"2059\" data-end=\"2095\">only possible by prior agreement<\/strong>.<br data-start=\"2096\" data-end=\"2099\" \/>Please contact us at info@musa-vaporizer.com to discuss individual cases.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refund &amp; Return Policy\u200b Thank you for your trust! We want you to be completely happy with your purchase. If [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"iawp_total_views":64,"footnotes":""},"class_list":["post-1270","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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